The CXO Futurist: What Aspiring CXOs Must Know For the New Era (Live Webinar)

The role of the Chief Experience Officer (CXO) has become crucial for any major organization in 2022. This is because customer experience (CX) and employee experience (EX) are not at the center of business, competitive edge and sustainable profitability. Hence, with the integration of CX and EX, the position of a CXO becomes more of a necessity. While a great CXO will always be a great campaigner, providing a voice for the customer among peers in their business, it’s misleading to think that their work can really be considered “done” to the point where they are no longer needed.

76% of executives say improving customer experience (CX) is a high or critical priority, and nearly 90% of companies now either have a Chief Experience Officer (CXO) or equivalent. This is amplified by the fact that consumer behavior has become more discerning as eCommerce channels have pitched the ‘distinguishing’ virtues of COAST (Convenience, Options, Accessibility, Safety, Timeliness), especially, in precarious times, e.g., during the lockdown pertaining to COVID-19 pandemic, against the prevalent ambience-driven personable norms of brick and mortar settings.

WHAT YOU CAN LEARN

Join us for a virtual discussion, led by our two experts, Bradley Schaufenbuel, Vice President and Chief Information Security Officer @ Paychex and Vishal Gupta, Senior Vice President & Chief Information and Technology Officer (CITO) @ Lexmark, they discuss what the future of CXO role and what customer experience will look like in the “new era”.

INTRODUCTION TO THE SPEAKER

Vishal Gupta

Senior Vice President & Chief Information and Technology Officer (CITO) @Lexmark

Vishal Gupta is senior vice president and CIO and CTO for Lexmark International. He leads global information technology, software development, data science, Lexmark Ventures, and corporate strategy in a unified Connected Technology and Ventures team responsible for making connections - between customers, employees, products and strategy. His organization ensures alignment from strategic direction through software offer delivery, focusing on leveraging emerging technologies such as cloud, IoT, AI and data analytics to deliver outstanding customer outcomes. He holds an MBA from The Wharton School at the University of Pennsylvania where he was recognized as a Palmer Scholar. Gupta is a member of the Forbes Technology council, Wall Street Journal CIO council, and founding board member of WashingtonExec CTO council.

Bradley Schaufenbuel

Vice President and Chief Information Security Officer @Paychex

Bradley J. Schaufenbuel is currently Vice President and Chief Information Security Officer at Paychex. He has over 25 years of experience in the information security field, has written numerous books and journal articles, possesses an MBA, a JD, and an LLM, maintains two dozen professional certifications, and regularly keynotes industry conferences. Bradley was recognized as the Chicagoland CISO of the Year in 2018 as one of the Top 100 CISOs for 2020 by Cyber Defense Magazine.